Common questions about working with Vast Chiropractic
Click a question for the answer — and reach out any time if yours isn't here.
Do You Accept Insurance?
We are "out-of-network" for all insurance companies and payment is expected at the time of service. We do this to ensure the highest quality of care is built around your goals, not insurance limits. However, we will be able to provide you with a "superbill" (includes medical billing codes) that you can submit independently to your insurance provider. Every policy is different, so you will need to check with your insurance provider about coverage with out-of-network providers and to determine if they will be able to reimburse you.
Do You Accept HSA/FSA/HRA Payment?
We welcome payment through HSA (Health Savings Account), FSA (Flexible Spending Account), or HRA (Health Reimbursement Arrangement). We also accept Visa or Mastercard as forms of payment.
What Should I Expect In The Initial Visit?
On the initial visit, we start our session by listening to you and understanding your struggle with your body, followed by a detailed assessment of your complaints to seek out the root cause of your dysfunction. Then we'll create a comprehensive treatment plan that's customized for you, and we'll work together towards your goals.
How Long Does A Session Last?
Your initial assessment and treatment (new patient) takes approximately one hour. Follow-up visits range from 20–30 minutes in length depending on a variety of factors. Double appointments for follow-up visits are also available.
What Is Your Cancellation Policy?
We reserve your appointment time for you specifically. We also understand unanticipated events happen occasionally in everyone's life, but in our desire to be fair to all patients and maintain a viable practice, the following policies are honored:
- Cancellation: at least 24 hours' advance notice is required (no charge) for any cancellation.
- Late cancellation: if the appointment is cancelled less than 24 hours in advance, you will be billed for 50% of the visit cost.
- No shows: if you did not show at the appointment without giving us any notice, you will be billed for 100% of the visit cost.
Can I See A Chiropractor If I'm Pregnant?
Yes! Pregnant mothers often find that treatment at Vast Chiropractic & Rehab helps with pregnancy discomforts, like sciatica, mid-back and low back pain due to a shift in center of gravity. The strength training also helps with post-partum rebound!
I Don't Want To Be Adjusted. Is This A Necessary Part Of The Treatment?
Every patient is unique. Chiropractic adjustments are recommended for certain conditions to achieve maximum recovery efficiency, but they are not absolutely necessary. It is just one of the tools in our toolkit. We will take time to explain the contributing factors to your conditions/symptoms and the spectrum of recommended treatment options with their associated benefits to you. You'll always be in control of the treatment you receive.
Can You Help Me With My Injury/Condition/Symptoms?
The answer is yes, as long as the complaint you have is muscle, nerve, tendon, ligament, or joint-related. We have experience with injuries and have a broad range of tools to treat most injuries. If you have any questions about a specific condition or injury before coming to your initial session, feel free to contact us and we'll answer that for you.
WHAT SAN FRANCISCO CLIENTS SAY ABOUT VAST CHIROPRACTIC
People trust Vast Chiropractic because we listen, explain clearly, and build plans that work. Here's what people notice when they work with us.
"I've been a patient of Dr. Mae Li for over 3 years and I highly recommend her - she is fantastic. Dr. Mae is professional, thorough, empathetic, and fun! She's gotten me through multiple injuries, always with a gentle touch, even keel, and appropriate sense of humor. I'm so grateful to work with her."
"Dr. Mae Li DC, cured my left shoulder pain in only four visits. I was blessed to have received such exceptional care which included spinal adjustments- manipulations, exercises to improve my posture and help control my stress. Thank you Dr. Li."
"Dr. Li is magnificent. Kind, smart, gentle. She diagnosed my problem correctly before the x-ray came in, and is teaching me how to take care of myself."
"Dr. Mae Li is great! She provided very specific guidance for a hamstring issue, which improved it materially in the first month. Thanks!"
"Visiting with Dr. Li is always a highly positive, multi-faceted experience. Not only was the issue for which I was visiting quickly and accurately diagnosed, we discussed diet and proper squat form as well. Though I often fail, Dr. Li, I promise to do the exercises you prescribed!"
"Dr. Mae Li is really wonderful. She is thorough, effective and a great listener. She gives great suggestions about stretches and preventative exercises. She also really gets to know her patients."
"When I was diagnosed with sciatica at age 50 my doctor sent me to see these incredible sports medicine experts so they could tailor my rehab and exercise to my very active lifestyle. I didn't have a sports injury but they helped me heal & rehab through prescribed activity (so I didn't need to go to a PT) and I got stronger than ever while healing! They also taught me how to prevent reoccurrence. Being in my late 50s now, I've contended with various issues -- radiculitis, broken foot, knee strain, back pain -- and I always feel relief even after one visit. The primary technique they use (Active Release) feels amazing! They really listen and explain everything and it's all very easy to understand. Dr Mae Li is brilliant, funny, and extremely effective. (I'm always a little sad when she says I don't need to come back.) I'd recommend this woman to anyone in a heartbeat."
"Dr. Mae Li is absolutely wonderful. I've been going to her for the better part of two years to manage my back and neck pain and stiffness and she's been a valuable part of my physical therapy and maintenance routine."
"I am a former collegiate tennis player, I have had knee tendinitis for the past 6 years. After seeing five physical therapists, I was almost convinced there was no fix for my ailment. In a matter of four visits, Dr. Li discovered a simple solution to the problem, involving a slight modification to my movement pattern while playing. This was without time-intensive rehabilitation exercises. I am forever grateful to Dr. Li for keeping me on the court."
"I love Mae! She's a fanatic listener and clinician. She's the best."
"Have a leg injury getting worse over time. Dr. Mae Li helped me first relieve the pain and then have been constantly helping me in recovering and getting better with PT homeworks! Highly recommended."
"Dr. Mae Li is caring, professional, friendly and knows how to apply the right technique at the right time. She takes the time to explain the details and her care is genuine."
"Dr. Li is the absolute best! She has taken care of my neck and more recently my broken elbow, she takes the time to understand what my issues are and works magic. I had been struggling to find help for my elbow and Dr. Li scheduled me in ASAP and has provided great care and I can see tremendous improvement with her!"
"Dr. Li was super-helpful with effective adjustments, exercises, and advice that kept me moving."
"Mae did a great job (again) getting a hurt part back in order. Good insights and advice on what to do as well as therapy."
"Mae listened carefully as I described my pain and worked with me through a series of questions and motions, to determine my flexibility. She quickly assessed the situation, and began treatment. After that, she gave me some "homework" exercises, so I could address my pain on my own at home. All the while, Mae was attentive, interested, and focused. I felt very comfortable with her, and I'm looking forward to my next treatment."
"Mae has done amazing work for me. I had a debilitating upper back issue that left me writhing in pain during a long run where I had to limp about two miles home. After three procedures I am back to nearly 100% normal, which I find remarkable. Thank you for the great work, Mae!"